- Respond to emails and ship as quickly as possible.
- Be friendly and informative in emails, phone calls and chats. and in our salon.
- Provide personal wig consultations at no cost.
- Carry the best styles from top wig brands on ther planet.
- Treat all our customers with the respect they deserve.
- Discreet Shipping - All of our items are shipped from Paris Boutique, no wig logos will be on your package.
- Never be undersold! Our huge volume makes us great buyers of wigs so there's no reason for us to be undersold by the published prices of any wig shop on the planet. Contact us via email if you want us to price-match.
- Email [email protected] should you do not received the kind of service outlined above.
Free Exchange Policy
Unlike most wig sites, WigSalon will allow you to try-on. Try your wig on carefully in a non smoky environment. Be careful not to remove any tags. Let us know right away if you want to exchange. To be eligible, returned and exchanged items must be unaltered and in factory condition, with all tags attached, and in the original packaging. Wigs and pieces that have been brushed out, have had product applied to them, have picked up odors, or show other signs of wear are not eligible to be returned or exchanged. Clearance, discontinued, custom order items, items under $30, Accessories, wig supplies and costume wigs are not eligible for exchange or return.
Let us know right away, preferably on the day of try-on, but no later than 5 days after try-on, of your desire to exchange or return. Wigs are personal items. You can not wear a wig for more than the time of a quick try-on ( 15 minutes max. ) and exchange it. It is best to make your request via email to [email protected] so there is a paper trail of your request. We are here to help 7 days a week on email exchange requests.
If requested, WigSalon offers one fee-free exchange per paid new wig order. Exceptions to the free exchange policy include costume wigs, party wigs, wig care supplies, hair extensions, previously exchanged wigs and clearance sale wigs. Clients are responsible for all shipping and handling on wigs that are exchanged. Free shipping does not apply to wigs that are exchanged.
WigSalon waives the 20% restock fee on exchanges if you adhere to our guidelines. Our goal has always been your satisfaction. If for any reason you are not happy with your purchase, you may exchange it with no restock fee if your wig is eligible for exchange. Eligible exchanges receive a store credit for the cost of the wig being exchanged. Store credits do not expire, so any remainder after your exchange can be applied toward future orders. The same credit card used will be charged for the exchange and the same shipping method submitted with your original order will apply for your exchange order, unless specified otherwise via email.
Expedite the Exchange Process (Cross-ship): Need your exchange product quickly? Email us at [email protected] with your desired exchange item. We will ship your new product without delay if you agree to have the new purchase charged to your credit card. Then we can refund the item coming back when it arrives.
Notification of Exchange: You must notify of us of your intent to exchange within 5 days of receiving your original order. Email to [email protected] is the smartest way to notify us as leaves a paper trail of your request. One of our wig experts will email you with an EX# and an address to ship to. The EX# should be written the box when you ship it back. Place a note inside the box, with the name, brand and color fo wigs desired for your exchange. WigSalon is the final judge of the eligibility of wigs for exchange or return. Additional Exchanges: We reserve the right to allow or deny subsequent exchanges at our discretion.
Requesting Personal Help on an Exchange: Unlike many online wig sites that dont have actual stores, WigSalon is an actual wig salon in Los Angeles. Our founders have been in this business for over 30 years. We know that when a client gets a wig that is not working for them, they usually need personal help to find the best wig for them. Today, there are so many ways for us to help our clients, its almost miarculous. Many clients send emails with selfies, so we can see them. We also have smart phones here, and you can request to send a photo to one of our smart phones. And perhaps best of all, you can upload a photo of yourself at your WigSalon login site. Then we can see you when you need personal wig help. If high tech is not your thing, a simple email or phone call also works pretty well.
Once you get an RA# or EX # you may ship to:
WIGSALON - RA# ___________
1809 1/2 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
- In the event that you do receive something that you are not happy with, we will take back your wig or hairpiece piece, but there are specific guidelines which must be followed due to the personal nature of wigs:
- You must report your dissatisfaction via email within five days of the receipt of your piece.
- The piece or wig must not have been worn beyond a quick try on.
- You must request and receive an RA# by emailing [email protected]
- The RA# should be visible on the postal or UPS box, - not on the actual wig box.
- The original tags must be affixed to the piece as it was delivered to you.
- Scent of perfume or smoke will void eligibility for return.
- When trying on your wig, do not personalize it or attempt to style it. Simply shake it out, style with your fingers or gently with a pick. If either the color, style or size is not right for you, you will know immediately upon looking. Please notify us immediately about any issue with your wig.
In the case of a requested return of a wig that is eligible for return, with no subsequent exchange requested, due to the personal nature of the hairgoods industry, we find it necessary to charge a minimum $10 restocking fee or 20% of the wig value, whichever is higher. Clients are responsible for actual shipping costs in both directions in the case of a requested refund.
- Multiple Wig Orders: When ordering multiple wigs, only one wig is outright returnable, and one other may be exchanged according to our policies.
- Exclusions: The following items are excluded from our return policy
- Costume and Party wigs, wigs purchased from clearance sale pages, wig care products, items that already been exchanged by the client, discontinued items and items under $30: these are considered final sales. Wigs over $200 are eligible for Exchange only, unless otherwise noted via email agreement. Custom made wigs and special orders are final sales.